Support Center

MapMastery is a global educational platform that supports children's holistic growth and designs possibilities. We have developed our own educational technology algorithms based on verified educational theories, and use them to analyze various learning assessment results and materials. The analysis results include achievement, strengths and weaknesses, and personalized strategies, and are issued as reports through AI.

We currently support analysis of the MAP Growth Progress Report issued by NWEA, DIBELS 8th Edition score reports, and students' writing (Writing Samples).

We plan to expand analysis to more assessments in the future, and are preparing connected activities through which the suggested strategies can be put into practice.

Through a cycle of interpreting student data to derive strategies, putting them into practice, and repeating the process, we help children think, express themselves, and grow independently.

MapMastery's analysis services are designed primarily for parents who want to understand their children's learning journey in depth. The connected activities to be released in the future will expand into a format in which students participate directly.

The grades supported for analysis are divided by assessment type as follows.

• MAP Growth Progress Report analysis: Grades 3–10 (K–Grade 2 in preparation)
• DIBELS 8th Edition analysis: Grades 3–8
• Writing Samples analysis: K–Grade 10

The criteria for each assessment are defined according to the design scope of our own analysis framework, and the applicable grade range will also be announced when analysis items are expanded in the future.

Using MapMastery begins with a parent/teacher creating a profile for their child/student.

• Data entry: Upload the student's NWEA MAP Growth Student Progress Report, DIBELS 8th Edition score report, or the original file of the student's writing.
• Payment information and analysis: Once the original file has been uploaded successfully, enter your payment information. Analysis is performed automatically at the time of payment.
• Viewing the report: Once analysis is complete, you can view your personalized report on the dashboard.

Based on the NWEA MAP Growth Student Progress Report, it diagnoses a student's growth patterns and presents strengths, areas for improvement, and personalized learning strategies. The focus is on analyzing the flow and structure of growth rather than how high or low the scores are. Assessment results received after taking a MAP test at a school or an outside educational institution come in various formats. Detailed analysis requires the "NWEA MAP Growth Student Progress Report".

If you only have a Family Report, we recommend contacting your educational institution to obtain the full report.

It analyzes essays and compositions written by students according to MapMastery's own analysis logic, providing personalized feedback on organization, grammar, expression, and more. Along with a qualitative evaluation of the writing, it provides an integrated analysis of sentence complexity (Flesch-Kincaid), lexical diversity (MTLD), and other measures.

It analyzes writing in the Opinion/Argument, Informational, and Narrative (stories/personal experiences) genres. Depending on the grade, it applies more specific criteria focused on persuasion and facts, or analytical argumentation.

They are currently provided in three languages: English (EN), Korean (KR), and Chinese (CN). If you would like a report issued in a particular language, please contact support@mapmastery.co.

MapMastery aims to provide a holistic growth system through a cycle of 'diagnosis-strategy-action'. Currently, reports include a diagnosis of students' achievement and abilities, insights based on growth types and cognition, and strategies based on strengths and weaknesses. Please check the table of contents for detailed items.

Yes. Alongside MAP Growth reports, we now analyze DIBELS 8th Edition score reports (Grades 3–8), and Writing analysis is also available. Further expansions to other assessment data will be announced through updates.

After a parent signs up, they need to create a profile for their child. You also need the assessment data to be analyzed (NWEA MAP Growth Test results, DIBELS 8th Edition score reports) and the original file of the student's writing.

MapMastery's Writing Analysis engine evaluates essays along four dimensions: Structure, Development, Language, and Conventions (grammar and notation). These four dimensions are built on the widely used 6+1 Trait Writing model and other writing assessment models. Each dimension is evaluated against grade-level expectations, so you can see the score together with where your child stands relative to those expectations.

Beyond calculating scores, the engine identifies your child's current writing stage based on Bereiter and Scardamalia's cognitive model of writing development. It shows not simply how well the child writes, but how they think through writing. The report presents two key areas for growth suited to the current stage and specific next steps to take.

You can receive support for problems encountered while using the service or questions about data analysis through our official customer support email (support@mapmastery.co). You can also find in-depth information about MapMastery's analysis logic and educational foundations in the About and Blog sections of the website.

Under the mission of designing possibilities rather than scores, MapMastery seeks to see children as they are, without judging them by their scores, and to draw a map of growth suited to each child's pace. In particular, its analysis is based on Benjamin Bloom's theory of Mastery Learning and the philosophy that all students can fully achieve learning goals when given the right conditions.

The theoretical system for analyzing standardized assessment results draws on self-determination theory (Deci & Ryan), metacognition, and self-regulated learning (Zimmerman), among others, and structurally integrates them to map strategies for learning performance.

For Writing, strategies are mapped based on cognitive development, focusing on writing-specific theories such as those of Bereiter & Scardamalia and Flower & Hayes.

We apply the official standard frameworks established by each institution that administers the assessment. These criteria are combined with MapMastery's own educational technology analysis model and used in practice to interpret student data from multiple perspectives and match appropriate educational strategies.

We identify learning continuity and flow from standardized quantitative indicators, and match strategies that can establish a practical direction for student growth using algorithms designed on the basis of educational theories.

A score is a snapshot of achievement at a particular point in time. Without reading the context of growth hidden behind the result called a score, we cannot provide the educational intervention a student truly needs. The key reasons analysis is necessary are as follows.

• Even with the same score, different 'growth trajectories' call for different strategies.Even when their current scores are the same, a student making steady progress and one whose scores rose sharply and then plateaued need entirely different support. MapMastery analyzes accumulated time-series data to classify students into various growth types.
• The significance of a score changes with grade and timing.The same '6-point' increase is average growth for a third grader, who grows rapidly, but is interpreted as excellent growth for a ninth grader, whose growth is more gradual. The analysis system reflects these grade-specific growth expectations to interpret scores from multiple dimensions.
• It is needed to connect the 'flow of thinking' across domains.A low math score may be caused not by mathematical ability but by limitations in reading comprehension (Reading) needed to understand the problems. Integrated analysis looks at this Transfer of Learning across subjects, identifies the child's strengths and areas to strengthen, and designs a roadmap that supports growth.

Ultimately, MapMastery is a system that moves from assessing "how well did the student do?" to designing "how has the student grown, and where should they go?" In-depth analysis is essential to designing a child's possibilities rather than their scores.

Most educational analysis tools focus on how high or low current scores are and on national comparisons. The most distinctive feature of MapMastery compared with other educational services is that it goes beyond simply measuring achievement to interpret data-based growth trajectories and establish an integrated direction for growth.

A paradigm shift from scores to 'growth patterns': We look at a child's growth from multiple dimensions through time-series pattern analysis.

• Solid 'educational and psychological' foundations: All of MapMastery's analysis logic is rooted in verified educational theories. Ultimately, under the mission of "designing possibilities rather than scores," MapMastery is uniquely distinguished as an intelligent learning consulting system that uses a child's past data to chart their future growth path.

To increase the reliability of analysis, MapMastery operates by combining verified data sources, rule-based algorithms, and a multistage data validation system.

• Use of reliable standardized data: The NWEA MAP Growth Test, which forms the basis of analysis, is an assessment tool whose reliability and validity have been demonstrated through Norms and technical reports built on data from millions of students. Writing Analysis uses fixed descriptions of criteria, such as rubrics and lexical diversity indices, and follows deterministic rule chains to classify writing stages.
• A rule-based analysis engine: Growth patterns and learning strategies are determined by an analysis engine built on educational assessment standards and defined rules, not by an analyst's personal judgment.
• Separation of AI's role from analysis logic: AI's core role in MapMastery is to interpret and convey structured analysis results in natural language that users can easily understand. The core decision logic and strategy-matching criteria work the same way in every report. For Writing, AI analyzes the essay against a well-aligned assessment rubric.

No. To maintain report integrity and consistency of analysis, reports already issued keep the analysis criteria in effect when they were issued. The reasons are as follows.

• Preserving the Decision Trail: For each report, MapMastery stores the criteria applied at the time together with the results. This preserves clear evidence of why a particular diagnosis was made at a particular point in time.
• Maintaining consistency in the context of growth: Scores and analysis results are 'snapshots' recording achievement at a particular point in time. If engine updates were applied retroactively to past reports, the educational interventions at the time could conflict with current criteria, causing confusion in interpreting a student's long-term growth trajectory.
• Systematic algorithm updates: MapMastery continuously improves its analysis engine. New analysis criteria apply to reports generated after the update, providing students with the latest educational technology insights.
• Version-based management: White papers and technical documents for each report are managed by version (e.g., Version 2.2), enabling ongoing review of the analysis's validity and quality.

Students can therefore clearly confirm the basis for diagnoses at the time through past reports and gain a more multidimensional understanding of their growth by receiving updated, more advanced analysis strategies through new reports.

MapMastery's Writing analysis goes beyond simple typo correction to diagnose a student's 'cognitive writing stage'. While ordinary editing stops at correcting grammatical errors in the finished work, MapMastery identifies the student's thought structure and stage of cognitive development behind the writing. For example, it identifies cognitive imbalances such as rich expression with insufficient logic, or perfect structure with shallow content. Through this, it presents strategies that help students develop the 'power of thinking' to write better on their own.

MAP workflows require NWEA MAP Growth Student Progress Reports. DIBELS workflows require DIBELS 8th Edition Benchmark score reports. Writing workflows accept student-authored files listed in the in-product uploader.

MAP reports are commonly PDF-based; creative writing uploads follow the supported-type list surfaced at upload time.

This may be caused by file corruption, an unsupported format, or missing data. Try downloading the file again or using a different version. If the problem persists, please contact support@mapmastery.co.

We use the RIT scores, percentiles, Growth Projection (expected growth), and achievement levels by domain (Goal Performance) included in the report as key indicators. For Reading, we also analyze the Lexile Range and compare it with the recommended range for the student's grade.

A report is generated within a few minutes after data upload and payment confirmation. MapMastery uses its own API-based block generation method. Once the entered data is refined and our analysis engine detects patterns, the process follows an automated workflow according to the report template structure, so it continues in the background even if you close the window. When it is complete, we notify you by email, and you can view the results saved on the dashboard. However, there may be slight differences depending on server and network conditions.

All generated reports can be viewed on the 'dashboard' in My Page, and can be saved as PDFs and printed. In particular, MapMastery provides print-optimized templates for use in consultations or record keeping. If an error occurs while generating or saving a report, please contact our customer support team at support@mapmastery.co.

As long as you maintain your account, you can view and save all previously issued reports again at any time. MapMastery's core value lies in reading growth over time rather than the score of a single test. Past reports therefore become assets for tracking a student's growth and designing their future growth path. However, to protect personal information, analysis reports are also deleted when you delete your account.

If you wish to change the language setting after a report has been issued, it is difficult to make the change within the system. In this case, please contact our customer support team (support@mapmastery.co), and we can help after checking data integrity and the report's issuance status.

MapMastery's analysis operates based on assessment institutions' standard data and specific educational technology rules. To maintain analysis reliability, the analysis engine derives results through clearly defined numerical criteria and deterministic rule chains (Deterministic Logic). MapMastery also maintains accuracy through continuous quality management and updates. If you suspect an educational technology error in the analysis results, please contact support@mapmastery.co. Our specialist team will review data validity and the algorithm application process.

Yes, whenever the school's export bundles multiple administrations into the accepted template our engine traverses each season in one ingestion.

In general, if consecutive analysis reports have been issued within one year, a comparison along that continuum may be included in the report. For individual analyses, you can view the list of issued reports on the dashboard and open each report separately to compare them.

The analytical insights provided by MapMastery do not include a specific learning plan for achieving a particular goal (score). Identify the strengths highlighted by the analysis and first build your child's self-efficacy. Then approach areas that need improvement through concepts, focusing on points where fundamental understanding is needed. Please use the patterns and strategies presented to set learning direction and support the process through which your student/child experiences achievement.

This is because MapMastery analyzes patterns of change alongside the score from an individual test. Even when small increases are repeated, they may be interpreted as a plateau if they consistently fall short of expected growth or if changes are minimal after an earlier sharp increase. This suggests that the student has reached the limits of their current learning method or needs new stimulation.

It is not necessarily a problem. However, imbalances between domains can be an important signal of cognitive characteristics. If a particular domain remains consistently low or the differences tend to grow, it is worth looking more closely at that domain.

MapMastery is not a problem-solving-focused service. It concentrates on identifying the stage at which a child experiences a Cognitive Bottleneck, diagnosing its cause educationally, and matching strategies to address it. If specific problem practice is needed, using the assessment institution's official practice materials may be helpful.

We recommend creating a plan suited to your circumstances based on the growth patterns and strategic directions presented in the report. The report provides direction, while specific action plans can be adapted to the student's environment and circumstances.

We strongly encourage it. Once parents accurately understand their child's strengths and weaknesses, discussing them with educational experts allows for deeper consultations. However, please also inform the expert receiving the report that it is an educational reference produced by MapMastery's independent engine, rather than an official NWEA results report. The most complete educational intervention is possible when a data-based quantitative report is combined with a teacher's qualitative observations.

We recommend starting with a positive conversation that first reviews the strengths in the report and acknowledges and encourages the student's achievements. For areas that need improvement, guide the conversation toward "What shall we try next?" or "What new things could you learn by trying this strategy?" rather than criticism, to help the student develop a Growth Mindset.

Although MAP Growth Test schedules vary by educational institution, tests are generally administered three times a year (Fall, Winter, Spring). DIBELS is generally administered as three Benchmark windows a year (BOY, MOY, EOY). Analyzing each new set of test results allows you to keep track of growth over time.

You can manage profiles for multiple children separately within one account and issue reports for each. However, MapMastery does not aim to compare children directly. Our principle is to design an independent Mastery Loop suited to each child's unique pace and direction.

MapMastery is not a service that simply inputs data into AI and retrieves an answer. It is a specialized system that ensures 'educational validity' and 'consistency' through verified assessment frameworks and its own analysis engine.

• Presence of a structured analysis engine: While general AI tools may interpret the same input differently each time, MapMastery follows a deterministic Rule-based Engine. For standardized tests, the same score report is always analyzed the same way.
• Matching verified educational strategies: MapMastery takes Benjamin Bloom's Mastery Learning as its philosophy and logically connects students with appropriate educational strategies based on educational psychology theories such as ZPD (Zone of Proximal Development) and self-regulated learning.
• Defining AI's role: For MAP Growth and DIBELS, AI acts as an 'explainer' that reads the score report and explains the results. Growth patterns and learning strategies are determined by the MapMastery analysis engine, which was built on educational assessment standards and defined rules. For Writing, AI analyzes the essay against a well-aligned assessment rubric, and the same engine interprets those results to set the writing stage and strategies. Writing evaluations may vary with the AI model and the analysis run.
• Connections across domains and in-depth diagnosis: Rather than stopping at interpreting isolated information, MapMastery provides comprehensive, multifaceted analysis according to logic that can analyze the possibility of Transfer of Learning across subjects.
• Recorded criteria and cross-review: MapMastery records the criteria applied to each report. We also run a quality-control step in which a second AI cross-reviews the report's content.

MapMastery determines growth patterns and learning strategies with an analysis engine built on educational assessment standards and defined rules, not with personal opinion or arbitrary AI judgment.

• Based on verified standard data: The MAP Growth data underlying the analysis is based on NWEA Norms and technical reports whose reliability has been verified with samples of millions of students. For Writing, AI analyzes the essay against a well-aligned assessment rubric, and the same engine interprets the results. For MAP Growth and DIBELS, AI reads the score report and conveys the engine's findings in easy-to-read language, while the core judgment follows the same criteria in every report.
• Recorded criteria and cross-review: We record the criteria applied to each report. We also run a quality-control step in which a second AI cross-reviews the report's content.

However, because MapMastery analyzes the quantitative data entered, it does not reflect qualitative factors outside the data, such as the student's condition on test day, learning environment, or emotional state. We therefore recommend using this report as a structured reference to support experts' comprehensive educational judgment.

To maintain objectivity and reliability, MapMastery makes diagnoses based only on verifiable data and rigorously excludes subjective speculation about areas outside the data. This is because of the following MapMastery analysis principles.

• Objective, data-based analysis: MapMastery uses only NWEA MAP Growth RIT scores, percentiles, growth trajectories, and actual essay text extracted in Writing Analysis as analysis data. Arbitrarily inferring areas that cannot be quantified, such as disposition or effort, could undermine the consistency of analysis and produce biased results.
• Stating and supplementing the limits of analysis: AI is a powerful tool for data analysis, but it has limitations in fully understanding a student's particular circumstances or emotional crises. By clearly explaining the limitation of excluding individual circumstances, MapMastery enables its reports to function as objective educational references that do not lean toward subjectivity.
• Recommending combination with experts' insights: A student's attitude or enthusiasm, which data cannot capture, is understood most accurately when combined with actual observations by teachers or parents. When MapMastery's quantitative analysis meets qualitative interpretations from educational practice, the most complete growth design for the student can be achieved.

Differences in results are natural when analysis criteria and methodologies differ. Because MapMastery goes beyond simply summarizing scores to interpret data-based 'growth trajectories' and design educational strategies, it may produce insights that differ from other services.

• MapMastery's independently developed analysis algorithms read the direction and persistence of change over time, rather than simply comparing achievement, so results may differ from interpretations of scores at a single point in time. Educational strategies for student achievement may also differ according to the founding principles and educational philosophies of each educational consulting or learning institution. Based on Benjamin Bloom's Mastery Learning, MapMastery designs a path for "how to achieve mastery" in addition to diagnosing "where the student stands".
• Harmony between objective quantitative analysis and qualitative interpretation: MapMastery provides consistent analysis by determining growth patterns and strategies with an analysis engine built on educational assessment standards and defined rules. In contrast, school teachers can understand qualitative contexts that data does not capture, such as students' psychology, learning attitudes, and environment, more deeply than anyone else.

A MapMastery report is a structured, data-based reference. The complex learning experiences that AI cannot capture have the greatest impact when combined with comprehensive evaluations by teachers and parents. If results differ, we therefore recommend checking which data standards each service uses and whether its analysis prioritizes 'achievement' or 'growth'.

Because MapMastery analyzes against its defined norms, rubrics, and decision rules, the same score report data always yields the same growth pattern and the same judgment. However, since AI writes the report text, wording and layout may vary slightly each time. Writing evaluations may vary with the AI model and the analysis run.

Exceptions when the analysis engine is updated: However, some results may change if the analysis engine undergoes a Version Update. MapMastery improves its algorithms based on user feedback and educational technology research. Thus, if you upload data again after an update to generate a new report, the latest version's analysis criteria may suggest strategies that differ from those previously offered.

Yes. MapMastery's analysis reports can serve as highly effective professional materials for school consultations or learning design at private academies.

• A tool for collaboration with experts: They are designed to be suitable for discussing a student's Growth Trajectory with schools and other educators. The analysis can be used to adjust teaching methods in educational settings. In particular, print-optimized templates are provided for convenient use in parent-teacher consultations or record keeping.
• Supplementing qualitative interpretation: MapMastery excels at data-based quantitative analysis, but noncognitive factors such as a student's psychology or environment require teachers' observations. A richer educational intervention is therefore achieved when combined with a teacher's comprehensive qualitative evaluation.

※ Usage guidance and copyright requirements — When sharing or citing a report externally, please make sure to include the following information.

• Clarifying official status: You must state that this report is not an official NWEA analysis result, but an educational reference based on MapMastery's own analysis model.
• Reference use: Analysis results should only be used as supporting materials for setting educational direction, rather than as an absolute assessment of a student's ability or the sole basis for career decisions.
• Copyright and attribution: This report and its analysis algorithms are MapMastery's intellectual property. When citing them, please indicate the source (MapMastery operated by Bailog).

First create a parent account with an email address and password, then add child profiles on the dashboard. Children do not need separate accounts. Only people aged 18 or older may create an account.

Please check your spam or promotions folder first. If you still haven't received it, please contact support@mapmastery.co.

First check for errors in your email or password, autofill issues, or incomplete email verification. If the issue persists, try resetting your password.

Select password reset on the login screen, and a reset link will be sent to your registered email address. If you don't see the email, please check your spam folder as well.

Your email address cannot be changed. Please delete your account and sign up again.

Yes. You can create and manage up to 5 child profiles within one account.

You can register up to 5.

No. Children are managed only by aliases, and we do not collect real names. When uploading a report, we recommend removing names, school names, and similar information before using the service. However, fields such as Term in the report are required criteria for analysis.

You can delete it directly from the dashboard settings menu. Deletion is immediate and cannot be reversed. Please save any reports you need as PDFs before deleting your account. However, payment records are retained for 7 years under Hong Kong law.

You can view currently logged-in sessions and log out from the settings menu.

An account is treated as dormant 24 months after the last login. An advance notice email will be sent to your registered email address 30 days before deletion, and logging in during that period cancels the deletion.

Currently, all MapMastery services are paid services. You can check the fees for each service on the [Pricing] page.

Payment is made per use for each service, and is securely processed through Stripe.

International payments, including credit cards, are supported.

Enter your coupon code on the payment page, and the discount will be applied automatically.

Please check the coupon's expiration date and conditions first. If the issue persists, please contact support@mapmastery.co.

This may be due to a payment method issue, a network error, or a card issuer authorization problem. Try again with a different payment method, and if the issue persists, please contact support@mapmastery.co.

After payment is completed, a receipt is automatically sent to your registered email address. You can also find it in the payment history on the dashboard.

All prices include applicable taxes.

You may request a refund within 30 days of the payment date, except where a report has been successfully generated. Please check the [Refund Policy] for details.

Reviewing a refund request takes 3–5 business days, and the actual refund may take an additional 5–10 days depending on the payment provider.

Partial refunds are not provided for single-report purchases. Refunds are processed based on the full amount actually paid. For multipacks, partial refunds are available and are processed according to the applicable criteria. Please check the [Refund Policy] for details.

The refund amount is based on the amount actually paid after the coupon discount. If a 100% discount coupon was used, there is no payment amount, so a refund does not apply.

MapMastery reports are a real-time digital service in which analysis and generation are completed within a few minutes after upload and payment confirmation. Because the analysis engine processes the data to generate the output, the session used for an issued report cannot be cancelled or refunded, regardless of whether the report has been viewed. If you bought several sessions, unused sessions can be refunded under our Refund Policy.

Try clearing your browser cache or using a different browser. If the issue persists, please contact support@mapmastery.co.

Please contact support@mapmastery.co with the file you uploaded. If it was successfully processed and a report was generated on the dashboard, please include the report code and payment number in your inquiry.

Features may be released in stages or restricted depending on account status. Please contact support@mapmastery.co.

Please send the error message and a screenshot to support@mapmastery.co so we can help you promptly.

Yes, you can also use the service in mobile browsers.

Uploaded PDF files are permanently deleted within 24 hours after analysis. Only analysis results are stored; original files are not retained. If an analysis fails and needs to be run again, the files are kept for about 48 hours after the failure and then deleted.

All personal information and learning data are stored encrypted, and the service operates on Cloudflare security infrastructure. SSL/TLS protocols are applied to external communications.

MapMastery does not sell personal information. Uploaded materials are processed by external AI services (OpenAI, Anthropic, Google, Microsoft) only to the extent needed for analysis, such as data extraction, analysis against our standards, and writing the report text, and are not provided for any other purpose. Analysis results are used only to improve our analysis engine after pseudonymization. For details, please see our Privacy Policy.

External AI services process materials only to the extent needed for analysis, such as data extraction, analysis against our standards, and writing the report text. Original files stored by MapMastery are deleted within 24 hours after analysis. If an analysis fails and needs to be run again, the files are kept for about 48 hours after the failure and then deleted. Retention by external AI services follows each provider's policy, as described in our Privacy Policy.

Children's real names are not stored, and they are managed only by aliases. Uploaded original files are deleted within 24 hours after analysis to minimize the processing of personal information. If an analysis fails and needs to be run again, the files are kept for about 48 hours after the failure and then deleted.

You can find it through the [Privacy Policy] link at the bottom of the homepage.

If you delete your account directly on the dashboard, all data is deleted immediately. If you want to delete specific data without deleting your account, please contact support@mapmastery.co.

Payment information is retained for 7 years under Hong Kong law. Even after account deletion, payment records are retained in accordance with the law.